Privacy policy

Privacy statement

The person in charge of data processing is

Mahmood Alkawarit
in der Wässerscheid 24
53424 Remagen


info@shadan-candles.de


Thank you for your interest in our online store. Protecting your privacy is very important to us. In the following we inform you in detail about the handling of your data.

1. Access data and hosting

You can visit our website without providing any personal information. Each time a website is accessed, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the volume of data transferred and the requesting provider (access data) and documents the access. This access data is analysed solely for the purpose of ensuring the smooth operation of the website and improving our service. This serves to protect our legitimate interests in the correct presentation of our offer, which predominate in the context of a balancing of interests, in accordance with Art. 6 par. 1 S. 1 lit. f GDPR. All access data will be deleted no later than seven days after the end of your visit to our website.

Hosting

The services for hosting and displaying the website are provided in part by our service providers as part of processing on our behalf. Unless otherwise stated in this privacy policy, all access data and all data collected in the forms provided on this website will be processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.

Our service providers are located and/or use servers in the following countries for which the European Commission has determined an adequate level of data protection by decision Canada

Our service providers are located and/or use servers in the USA and in other countries outside the EU and the EEA. There is no adequacy decision by the European Commission for these countries. Our cooperation with them is based on standard data protection clauses of the European Commission.

Data may be transferred to a third country/third countries for which the European Commission has not determined an adequate level of data protection due to the use of additional functions of our service provider. An adequate level of data protection is guaranteed by the conclusion of standard contractual clauses of the European Commission.

2. data processing for contract processing and for making contact

2.1 Data processing for contract processing

For the purpose of contract processing (including enquiries about and processing of any existing warranty and service disruption claims as well as any statutory updating obligations) in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are labelled as such, as in these cases we need the data to process the contract and we cannot send the order without it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and dispatch processing, can be found in the following sections of this privacy policy. After completion of the contract, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 para. 1 sentence 1 lit. c GDPR, unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

Data transfer for the purpose of age verification

If your order includes goods whose sale is subject to age restrictions, we use a reliable procedure involving a personal identity and age check to ensure that the customer has reached the required minimum age.

minimum age. For this purpose, the SCHUFA IdentityCheck is used on our website. This service is operated by SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden, Germany (hereinafter: SCHUFA). In order to ensure the required minimum age, individual personal data (e.g. name, address and date of birth) are transmitted to SCHUFA Holding AG. A so-called identity check with Q-Bit is then carried out, which has been positively assessed by the Commission for the Protection of Minors in the Media (KJM) for age verification. The transfer of data to SCHUFA serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in ensuring an offer that complies with the law on the protection of minors and in complying with the statutory provisions on the protection of minors in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR. A credit check does not take place in this respect.

2.2 Customer account

If you have given your consent to this in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account and storing your data for further future orders on our website. It is possible to delete your customer account at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account. After deletion of your customer account, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

2.3 Making contact

In the context of customer communication, we collect personal data to process your enquiries in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR if you voluntarily provide us with this data when contacting us (e.g. via contact form or e-mail). Mandatory fields are labelled as such, as in these cases we absolutely need the data to process your contact. Which data is collected can be seen from the respective input forms. After your enquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

3. data processing for the purpose of dispatch processing

In order to fulfil the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

The same applies to the transfer of data to our manufacturers or wholesalers in cases where they take over the dispatch for us (drop shipment). These are considered shipping service providers within the meaning of this privacy policy.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to this during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR so that they can contact you before delivery for the purpose of delivery notification or coordination.

Consent can be revoked at any time by sending a message to the contact option described in this privacy policy or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

United Parcel Service Deutschland S.à r.l. & Co. OHG Görlitzer Straße 1 41460 Neuss Deutschland

Hermes Germany GmbH Essener Straße 89 D-22419 Hamburg Deutschland

DHL Paket GmbH Sträßchensweg 10 53113 Bonn Deutschland

4. data processing for payment processing

We work with the following partners to process payments in our online shop: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfilment of the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

If you have any questions about our partners for payment processing and the basis of our cooperation with them, please use the contact option described in this privacy policy.

4.2 Data processing for the purpose of fraud prevention and optimisation of our payment processes

If necessary, we provide our service providers with further data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and the optimisation of our payment processes (e.g. invoicing, processing of disputed payments, accounting support). In accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests in our protection against fraud and in efficient payment management, which outweigh our interests.

4.3 Identity and credit check when selecting Klarna payment services

Klarna direct debit, purchase on account via Klarna, Klarna instalment purchase

If you choose the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR that we may transmit the data necessary for the processing of the payment and an identity and credit check to Klarna. In Germany, the identity and credit check can be carried out by the

credit agencies named in Klarna's privacy policy may be used for identity and credit checks. Klarna uses the information received on the statistical probability of a payment default for a balanced decision on the establishment, execution or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option specified in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also withdraw your consent to this use of your personal data at any time by contacting Klarna.

4.4 Identity and credit check when selecting Billpay payment services (operated by Klarna Bank AB)

If you choose the payment services of Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter BillPay), we ask for your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR that we may transmit the data necessary for the processing of the payment and an identity and credit check to Billpay. In Germany, the credit agencies named in Billpay's privacy policy may be used for identity and credit checks. Billpay uses the information received on the statistical probability of a payment default to make a balanced decision on the establishment, execution or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option specified in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also withdraw your consent to this use of your personal data at any time by contacting BillPay.

4.5 Identity and Credit Check when Selecting Purchase on Account via PayOne

If you choose the payment method Purchase on Account (offered through PayOne GmbH, Lyoner Str. 9, 60528 Frankfurt a. M., Germany (hereinafter referred to as PayOne)), we ask for your consent according to Art. 6 para. 1 sentence 1 lit. a GDPR, to allow us to transmit the necessary data for processing the payment and for an identity and credit check to PayOne. In Germany, the credit agencies listed in PayOne's privacy policy may be used for the identity and credit check. The information received about the statistical probability of a payment default is used by PayOne to make a balanced decision regarding the establishment, execution, or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option specified in this privacy policy. This may result in us no longer being able to offer you certain payment options.

5. Advertising via Email

5.1 Email Newsletter with Registration, Newsletter Tracking with Separate Consent

If you subscribe to our newsletter, we will use the data required for this or separately provided by you to regularly send you our email newsletter based on your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR. You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a designated link in the newsletter. After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to the further use of your data pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR or we reserve the right to use data beyond this, which is legally permitted and about which we inform you in this declaration.

If you have additionally given us your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR to analyze our newsletter, we will also analyze your interaction with our newsletter by measuring, storing, and evaluating opening rates and click rates for the purpose of designing future newsletter campaigns ("newsletter tracking").

For this analysis, the sent emails contain one-pixel technologies (e.g., web beacons, tracking pixels) that are stored on our website. For the evaluations, we particularly link the following "newsletter data":

  • the page from which the page was requested (so-called referrer URL),
  • the date and time of the request,
  • the description of the type of web browser used,
  • the IP address of the requesting computer,
  • the email address,
  • the date and time of registration and confirmation,
  • and the one-pixel technologies with your email address or your IP address and, if applicable, an individual ID. Links included in the newsletter may also contain this ID.

You can unsubscribe from the newsletter tracking at any time, either by sending a message to the described contact option or via a designated link in the newsletter.

The information is stored as long as you are subscribed to the newsletter.

5.2 Newsletter Delivery

The newsletter and the above-described newsletter tracking may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our collaboration with them, please contact the contact option described in this privacy policy.

Our service providers are based in and/or use servers in these countries: USA, Australia. There is no adequacy decision by the European Commission for these countries. Our collaboration with them is based on these guarantees: Standard data protection clauses of the European Commission.

Our service providers are based in and/or use servers in the USA. There is no adequacy decision by the European Commission for the USA. Our collaboration with them is based on standard data protection clauses of the European Commission.

6. Cookies and Other Technologies

General Information

To make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies).

Protection of Privacy on Devices

When using our online services, we use strictly necessary technologies to provide the expressly requested telemedia service. Storing information on your device or accessing information already stored on your device does not require consent to this extent.

For functions that are not strictly necessary, storing information on your device or accessing information already stored on your device requires your consent. Please note that if you do not give your consent, parts of the website may not be fully usable. Any consents you have given remain valid until you adjust or reset the respective settings on your device.

Subsequent Data Processing by Cookies and Other Technologies

We use technologies that are essential for the use of certain functions of our website (e.g., shopping cart function). These technologies collect and process IP address, time of visit, device and browser information, and information about your use of our website (e.g., information about the contents of the shopping cart). This serves our overriding legitimate interests in an optimized presentation of our offer pursuant to Art. 6 para. 1 sentence 1 lit. f GDPR.

We also use technologies to fulfill the legal obligations we are subject to (e.g., to be able to prove consents to the processing of your personal data) as well as for web analysis and online marketing. For more information, including the respective legal basis for data processing, please refer to the following sections of this privacy policy.

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

If you have consented to the use of the technologies pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in the privacy policy.

7. Use of Cookies and Other Technologies for Web Analysis and Advertising Purposes

To the extent that you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR, we use the following cookies and other technologies from third-party providers on our website. Once the purpose for their use has been fulfilled and we have ceased using the respective technology, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and Other Technologies". For more information, including the basis of our collaboration with individual providers, please refer to the individual technologies. If you have any questions about the providers and the basis of our collaboration with them, please contact the contact option described in this privacy policy.

7.1 Use of Google Services for Web Analysis and Advertising Purposes

We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by the Google technologies about your use of our website is usually transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, and stored there. There is no adequacy decision by the European Commission for the USA. Our collaboration with them is based on standard data protection clauses of the European Commission.

If your IP address is collected through Google technologies, it will be shortened by activating IP anonymization before being stored on Google's servers. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise stated for the individual technologies, data processing is based on an agreement concluded between jointly responsible parties pursuant to Art. 26 GDPR. Further information about data processing by Google can be found in Google's privacy policy.

Google Analytics

For the purpose of website analysis, data (IP address, time of visit, device, and browser information as well as information about your use of our website) is automatically collected and stored by Google Analytics, from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. Your IP address will not be merged with other data from Google. Data processing is based on an agreement for order processing by Google.

7.2 Use of Facebook Services for Web Analysis and Advertising Purposes

Use of Facebook Pixel

We use Facebook Pixel within the framework of the technologies described below from  Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook (by Meta)" or "Meta Platforms Ireland"). With the help of Facebook Pixel, data (IP address, time of visit, device, and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) is automatically collected and stored, from which usage profiles are created using pseudonyms. In the context of the so-called extended data matching, information for matching purposes is also collected and stored in hashed form, with which individuals can be identified (e.g., names, email addresses, and telephone numbers). When you visit our website, a cookie is automatically set by Facebook Pixel, which uses a pseudonymous CookieID to recognize your browser when you visit other websites. Facebook (by Meta) will merge this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website usage, particularly personalized and group-based advertising.

The information automatically collected by Facebook (by Meta) technologies about your use of our website is usually transmitted to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, and stored there. There is no adequacy decision by the European Commission for the USA. To the extent that the data transfer to the USA is within our responsibility, our cooperation is based on standard data protection clauses of the European Commission. Further information about data processing by Facebook can be found in Facebook (by Meta).

Facebook Analysis

Within the framework of Facebook Business Tools, statistics on visitor activity on our website are created from the data collected using Facebook Pixel about your use of our website. Data processing is based on an agreement for order processing by Facebook (by Meta). Your analysis serves the optimal presentation and marketing of our website.

Facebook Ads (Ad Manager)

Through Facebook Ads, we advertise this website on Facebook (by Meta) and other platforms. We determine the parameters of the respective advertising campaign. Facebook (by Meta) is responsible for the precise implementation, particularly the decision on the placement of the ads with individual users. Unless otherwise stated for the individual technologies, data processing is based on an agreement between jointly responsible parties pursuant to Art. 26 GDPR. Joint responsibility is limited to the collection of the data and its transmission to Meta Platforms Ireland. The subsequent data processing by Meta Platforms Ireland is not covered by this.

Based on the statistics created via Facebook Pixel about visitor activity on our website, we operate group-based advertising on Facebook (by Meta) via Facebook Custom Audience, determining the characteristics of the respective target group. Within the scope of the extended data matching carried out to determine the respective target group (see above), Facebook (by Meta) acts as our processor.

Based on the pseudonymous CookieID set by Facebook Pixel and the data collected about your usage behavior on our website, we operate personalized advertising via Facebook Pixel Remarketing.

Through Facebook Pixel Conversions, we measure your subsequent usage behavior for web analysis and event tracking if you have reached our website via a Facebook Ads advertisement. Data processing is based on an agreement for order processing by Facebook (by Meta).

8. Social Media

Our online presence on Facebook (by Meta), Instagram (by Meta)

To the extent that you have given your consent pursuant to Art. 6 para. 1 sentence 1 lit. a GDPR to the respective social media operator, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presences on the social media platforms mentioned above, from which pseudonymous usage profiles are created. These profiles can be used, for example, to display advertisements within and outside of the platforms that presumably correspond to your interests. Cookies are typically used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact options and your rights and privacy settings, please refer to the privacy policies linked below. If you still need assistance in this regard, you can contact us.

Facebook (by Meta) is offered by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transmitted to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, and stored there. There is no adequacy decision by the European Commission for the USA.

Our collaboration with them is based on standard data protection clauses of the European Commission. Data processing in connection with visits to a Facebook (by Meta) fan page is based on an agreement between jointly responsible parties pursuant to Art. 26 GDPR. Further information (Insights data information) can be found here.

Instagram (by Meta) is offered by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Meta Platforms Ireland"). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transmitted to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, and stored there. There is no adequacy decision by the European Commission for the USA.

Our collaboration with them is based on standard data protection clauses of the European Commission. Data processing in connection with visits to an Instagram (by Meta) fan page is based on an agreement between jointly responsible parties pursuant to Art. 26 GDPR. Further information (Insights data information) can be found here.

9. Contact Options and Your Rights

9.1 Your Rights

As a data subject, you have the following rights:

  • Under Article 15 GDPR: The right to obtain information about your personal data processed by us, to the extent specified therein.

  • Under Article 16 GDPR: The right to request without delay the rectification of inaccurate or completion of your personal data stored by us.

  • Under Article 17 GDPR: The right to request the erasure of your personal data stored by us, unless the processing is necessary:

    • for exercising the right of freedom of expression and information,
    • for compliance with a legal obligation,
    • for reasons of public interest, or
    • for the establishment, exercise, or defense of legal claims.

  • Under Article 18 GDPR: The right to request the restriction of processing of your personal data, if:

    • the accuracy of the data is contested by you,
    • the processing is unlawful, but you oppose the erasure of the data,
    • we no longer need the data, but you require it for the establishment, exercise, or defense of legal claims, or
    • you have objected to processing pursuant to Article 21 GDPR.

  • Under Article 20 GDPR: The right to receive your personal data that you have provided to us, in a structured, commonly used, and machine-readable format or to request transmission to another controller.

  • Under Article 77 GDPR: The right to lodge a complaint with a supervisory authority. Generally, you can contact the supervisory authority at your habitual residence or place of work or our company headquarters for this purpose.

Right to Object

Where we process personal data for our legitimate interests as explained above, you have the right to object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. If the processing is for other purposes, you have the right to object only on grounds relating to your particular situation.

After exercising your right to object, we will not further process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or if the processing serves the establishment, exercise, or defense of legal claims.

This does not apply if the processing is for direct marketing purposes. In that case, we will not further process your personal data for this purpose.

9.2 Contact Options

For questions regarding the collection, processing, or use of your personal data, for inquiries, correction, restriction, or deletion of data, as well as for the revocation of granted consent or objection to a specific use of data, please contact us directly using the contact information provided in our legal notice (Impressum).